Jennifer Engels and Sharon Floyd established EFA in 2012 to take advantage of their collective skillset and complementary experience and expertise. At EFA, it’s imperative that our staff and associates share the same values and have the integrity and credibility that all our clients expect.
Our offices are in South Australia and Victoria. We are a national company and have a team of Associates. This means we provide support to providers in all States and Territories.
We are passionate about all things quality. We are here to help providers to help participants in the best possible way. We support providers to be providers of choice. Your success is our success!
Speak to the experts in quality improvement for disability & human services
Sharon freely admits she is a dinosaur in the disability and human services sector. She has over 30 years experience with specialist expertise in quality improvement and NDIS support. Sharon had a stellar career as a senior Manager in Commonwealth government and was awarded an Australia Day award for excellence in audit processes. She was a key player in developing the first ever certification system for disability services which has since been adopted nationally. Sharon has a well deserved reputation for skills in training, facilitation, evaluation, strategic planning, policy and procedure development and internal auditing. She has supported people with disability achieve their leadership goals in the national Leaders for Tomorrow program. Importantly for providers, she knows the NDIS registration requirements back to front and is able to demystify this information and support providers to be providers of choice.
Jen doesn’t mind admitting that she is a ‘quality nerd’ and as a person with lived experience of disability, she loves nothing more than helping providers help participants/consumers through the implementation of innovative and accountable quality and safety processes. Jen is considered the national expert on Certification, Accreditation and standards within the human services sector by Australia’s accrediting and certification bodies, governments and her auditing peers. She has earned this title through an extensive 25 year career within the human services sector, most notably: a range of activities related to Australia’s accredited human services certification systems, including technical writing; technical committee chairing; assessing certification bodies against audit scheme requirements; providing subject matter and technical expertise to Joint Accreditation System of Australia New Zealand (JAS-ANZ); and, completed a range of human services standards mapping projects for state and Commonwealth governments and JAS-ANZ. To add to her portfolio, Jennifer has extensive experience in stakeholder engagement, project management, training systems development and delivery. Jennifer has provided advice to local, state and Commonwealth government on disability issues, reforms and policy.
Client Engagement Administration Manager
Rachael is the first point of contact for EFA’s clients. Rachael is our pocket rocket, and the backbone of EFA.
She has an extensive background in stakeholder engagement and administration with national accreditation bodies including the Australian Pharmacy Council and Joint Accreditation System of Australia and New Zealand.
When you deal with Rachael, you know that you will receive the highest levels of professionalism possible.
Andrew doesn’t like the limelight (or his profile pic), but he is a gun at everything quality. Andrew has been contracted to develop / review accreditation criteria & other policy work for the Joint Accreditation System of Australia and New Zealand (JAS-ANZ), such as convening and coordinating committees to develop numerous JAS-ANZ Procedures. Since approximately 2004 he has specialised in chairing JAS-ANZ technical committees; developing new or revised accreditation criteria for a variety of human services certification schemes, including national approaches to disability employment and advocacy; state-based schemes for human services (Victoria and Qld); and alcohol and drug rehabilitation (WA). Also in a technical writing role, he rewrote standards for Australian National Training Authority and the Department of Health and Ageing.
Leeanne is our trusted financial specialist, and makes sure EFA keeps on track with our own legislative obligations. She has over 30 years experience in public accounting practice specialising in accounting for small to medium sized business including:
- Preparation of financial statements and management accounts
- Budgets and cash flows
- GST/ BAS, Income Tax, PAYG Withholding Tax, Payroll Tax, Workcover etc
- Setup and tailoring of accounting software to meet business requirements
Meilyn is one of the newest members of our team, and what she lacks in years she makes up for in enthusiasm and attention of detail. Meilyn’s background is in quality auditing and certification of disability providers. She is passionate about assisting providers to understand NDIS registration, NDIS Quality and Safeguarding Framework and their obligations. She loves nothing more than well-developed processes that are organisation specific, enable providers to support and empower individuals, whilst also complying with disability standards and legislative requirements. For this reason, she eats NDIS detail and is always roaming for the latest NDIS news. When she is not at her computer, you will find her pottering in the vegetable patch.
Patty is her name and quality is her game. Patty is a whiz at what she does and has a knack for explaining complex requirements of standards and regulations into simple terms so that they can be easily understood. Patty has an extensive background in Quality Management Systems that are coupled with over 15 years lead auditor experience in the Disability and Human Services Sector as well as training and mentoring staff. She has an encyclopaedic knowledge of Certification Accreditation Requirements for both JAS-ANZ and related Government Department schemes. We are privileged to welcome and have Patty on our team.