Embracing Change

Embracing Change 1

As Benjamin Disraeli a British statesman and novelist once said; “Change is inevitable. Change is constant”. Okay sure, change does have its challenges because it forces us to grow but look at the wonderful achievements and advances globally and personally because of the human ability to change. 

Working in such an innovative area as we all do in supporting people with disability is one where change is interwoven in our daily lives. How does the prospect of change sit within your organisation? Is it something people have a certain level of comfort with or does it feel as though you are constantly at odds with people and as though you are pushing against resistance?

An interesting article from Leadership Management Australia with some great tips on how to look at and work with change in your workplace is Coping With Change in the Workplace. One of the key strategies mentions the following: “You may need to learn new skills, integrate different processes or redirect resources. Be honest with what is required and see the change as an opportunity to streamline and learn”. This is where we can help. We are adept at supporting you with your training so that it is streamlined, smooth, relevant, tailored to your organisational needs, and so that it takes a weight off your shoulders. Contact us to see how we can make this process easy.

Delivery of personal support to participants who live alone

Are you aware of the changes to the conditions of registration for registered NDIS providers delivering assistance with daily personal activities? The NDIS fact sheet explains the new registration condition that applies to the delivery of personal supports to participants who live alone. This additional condition does apply to all NDIS providers who are registered to deliver 0107 – Assistance With Daily Personal Activities whether or not they currently support someone living alone. We understand the NDIS Commission’s state offices are undertaking onsite compliance checks of these types of supports. Contact us if you wish to review your current processes to make sure they comply.

Behaviour Support

Let’s face it, behaviour support is a topic that is peppered with lots of complexities. The NDIS National Implementation of Behaviour Support Practitioner Suitability Assessments fact sheet contains information on a national program that is rolling out state by state over the course of 2021. Behaviour support is one of the priority compliance areas for the NDIS Commission, and this is something you need to be on top of! There are quite a few steps involved in preparing your organisation for this. If it seems daunting contact us at Engels Floyd & Associates and we can help you make sense of it all. We are here to help you!  

The NDIS Commission has also just released a new guide for Regulated Restrictive Practices for children. We know this also is a difficult area, and we look forward to the Easy English version that is being developed.


Have you seen the latest announcement from Uber? This could be really useful for the people you work with and support who are in the Multi Purpose Taxi Program and who are wanting to also utilise Uber. Uber is offering a 50% discount for Uber rides. Here’s the info.

And lastly, when the prospect of change and adapting seems to be overwhelming, stepping away from it and getting into nature is always useful. Even if is for a 30 minute break, creating space between a challenge and refreshing the mind can do wonders for being able to reconnect with your mojo and your ability to look at the ‘challenge’ from a new perspective. 

I’ll leave you with the words of the iconic Mahatma Gandhi; “Be the change that you wish to see in the world”.

If you have feedback on our newsletter, would like to see information on a particular topic in an upcoming newsletter, or want to find out more about the seriously good work we do to support you – Please contact us here.

October newsletter

We have been constantly checking the NDIS Quality and Safeguards Commission’s website to ensure we keep informed about any key changes/information. We have shared some latest information for your reference below, as well as some insights from ourselves about the significance of mid-term audits. 

Compliance checks by the Commission – Behaviour Support

The Commission’s activity report for the period from 1 July 2019 to 30 June 2020 shows that during that period, it received 311,040 reportable incidents. More than 97% of these reports relate to the use of an unauthorised restrictive practice on a person with disability.

The use of restrictive practices is ‘unauthorised’ if its use has not been authorised in accordance with any state or territory requirements for authorisation and/or it is not used in accordance with a Behaviour Support Plan for the participant.

The NDIS Commission has a two-stage compliance action underway, targeting all providers who have used an unauthorised restrictive practice. The first phase has been underway over the last year and has been targeting providers in New South Wales and South Australia. The second phase will commence in October 2020 and will target providers in Victoria, Queensland, Tasmania, the Northern Territory and the Australian Capital Territory.

These compliance activities are additional to the external audit process. This means although providers may have been through an external audit, the Commission can still undertake these compliance checks, which can have an impact on registration.

We are aware of providers that have been subject to these compliance activities, and know that the NDIS Commission is looking very closely at existing policies, procedures and practices around Behaviour Support. 

We suggest:

If you are either developing behaviour support plans, and/or implementing behaviour support plans, you must continually review your policies and procedures to ensure they meet the current requirements of:

The NDIS Practice Standards

The NDIS Behaviour Support and Restrictive Practices Rules 2018

Your State/Territory government authorisation processes for restrictive practices

The Positive Behaviour Support Capability Framework

There are a number of useful resources available on the NDIS Commission’s website to help you, though feel free to contact us if you wish to discuss further.

New resources to support incident reporting, management and prevention

The NDIS Commission has released new resources to support NDIS providers to meet their obligations under National Disability Insurance Scheme Act 2013 and to guide the continuous improvement of their incident management systems.

These resources complement the more detailed reportable incident guides available on the Commission’s website. They explain the benefits of effective incident management; outline the reportable incident obligations and timeframes, and the required elements of an incident management system.


We suggest:

You review your existing Incident Management policies and procedures, and update if necessary in light of these new resources.


Mid-Term Audits

Most providers in South Australia and New South Wales would have by now been through a mid-term audit. These audits take place half way (at 18 months) during the three yearly certification period. 

During these audits, it is mandatory that the audit team will assess:

Division 2 of the Core module (Governance and Operational Management)

Any Standard identified at the previous audit where a Corrective Action Plan was required to be implemented

Any Standard specified in writing to the provider from the NDIS Commission.


We suggest:

You continually keep on top of your Quality Management System, as it is the key to effective governance and operational management. Internal Audits are mandatory, and your audit team will be looking for evidence of a documented and operational program of internal audits by the time of the mid-term audit. Internal Audits are a great way to identify any potential problems early, and contributing towards improvement. Don’t forget, they are also a mechanism to illustrate what is going well – all good evidence to demonstrate to the audit team!

Training on Internal Audits and Quality Management generally is a great way to demonstrate training and professional development, as well as to feed into ongoing continuous improvement. We are currently providing this type of training, information and resources to a number of providers to maximise their governance and operational management.

Please feel free to contact us if you wish to chat about any of these topics, or any issues associated with your NDIS registration.