Supervisors and managers will learn about best practice in NDIS incident management, including incident reporting and investigation. Incident management is a mandatory NDIS requirement, and effective incident management promotes continuous improvement, quality and safeguards for participants.

The workshop will cover:

• Managing incidents to comply with the relevant NDIS Practice Standards
• Reportable incidents – know what and when to report.
• Recommended content of incident reports to ensure documentation is defensible and reasonable care is evidenced
• Best practice in incident investigation to prevent recurrence
• Incident investigation documentation to demonstrate effective risk management
• Case study practice to improve skills.