Jen doesn’t mind admitting that she is a ‘quality nerd’ and as a person with lived experience of disability, she loves nothing more than helping providers help participants/consumers through the implementation of innovative and accountable quality and safety processes. Jen is considered the national expert on Certification, Accreditation and standards within the human services sector by Australia’s accrediting and certification bodies, governments and her auditing peers. She has earned this title through an extensive 25 year career within the human services sector, most notably: a range of activities related to Australia’s accredited human services certification systems, including technical writing; technical committee chairing; assessing certification bodies against audit scheme requirements; providing subject matter and technical expertise to Joint Accreditation System of Australia New Zealand (JAS-ANZ); and, completed a range of human services standards mapping projects for state and Commonwealth governments and JAS-ANZ. To add to her portfolio, Jennifer has extensive experience in stakeholder engagement, project management, training systems development and delivery. Jennifer has provided advice to local, state and Commonwealth government on disability issues, reforms and policy.