Engels Floyd - Experts in quality improvement for disability services

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Our aim is to help providers to help their participants, through assisting providers to develop systems and consistent processes that provide quality outcomes and safeguard the rights of participants.

We have developed a reputation over many decades for being national experts in Quality Improvement for the disability and human services sector.

We have a grassroots knowledge of the sector, and many in our team have lived experience of disability. Our team is also diverse and highly skilled in auditing and training, and have a wealth of experience within all levels of Government, non-government organisations.

We are the ONLY provider to have trained all of the NDIS Quality Auditors, which means we are the experts in NDIS Quality requirements. Our clients include new and existing NDIS providers, State and Commonwealth government, and peak bodies.

We understand the NDIS registration requirements from all perspectives and are best placed to support NDIS providers throughout the audit and registration process and beyond.

We understand that each provider is unique. Whether you are a sole trader or corporate powerhouse, you deserve an individualised approach that is tailored to the scope, values and maturity of each provider.

We support providers to be providers of choice. Your success is our success!

And, we do much more than NDIS. Take a look at our services page.

Kind words from our clients

I am so grateful to Engels Floyd and Associates for their exceptional services throughout my registration process. They deliver more than what they promised me. They have created a lot of additional documentation to support my application which is also highly beneficial in the operation of the business. Because of Sharon and Jen's knowledge, experience and expert advice, I have passed both stages of my auditing on the same day. Auditors were so impressed with all the paperwork created by Engels Floyd. CNC team feel so confident due to the ongoing support and guidance of Engels Floyd and look forward to continuing working with them. Highly recommended professionals. Thank you so much, Sharon and Jen."

CBB supports not for profit disability service providers to transition to NDIS. We have referred several of our clients to Engels Floyd & Associates because of their up to date and in-depth knowledge of NDIS Quality & Safeguards rules and requirements. Sharon and Jen’s knowledge of quality audits and compliance is second to none.”

Community Business Bureau (CBB)

"Presenters are highly knowledgeable and experienced in the sector, content is an excellent standard, mode of delivery is relevant to all participants. Presenters can relate their real life experiences to the content. Highly recommend Sharon and Jen to deliver this training. Loved it."

NDIS AQA Training

Engels Floyd and Associates have proven to be an immensely valuable asset to the South Australian Disability sector. On behalf of the Murraylands and Riverland region, I would like to thank them for taking the time to deliver tailored, up to date, concise and practical training to regional service providers. The information provided was not available to regional managers, from any other source, and has greatly improved the capacity of regional services to transition to the NDIS. On many occasions I have received tricky questions from service providers and sole providers, regarding the new Quality and Safeguarding framework, and how this impacts their current business models and ability to grow their business. Sharon and Jen’s responsiveness to these complicated questions, and ability to source accurate and reliable information, has had a significant impact on service providers capacity to maintain services and adapt and grow in the changing landscape of the NDIS."

With Sharon and Jen's deep understanding of the disability sector and legislation, they were able to support us better to assess our compliance risks in a timely and cost-effective manner. I doubt there will be another consulting business in Australia that could better prepare NDIS Providers for Quality & Safeguards audit."

For any providers seeking to ensure they are 100% compliant with NDIS Practice Standards, I would suggest they speak with Engels Floyd - in my opinion, there is no-one in Australia who is more authoritative on this subject.

"The online training felt like it was face-to-face, the trainer spoke clearly and the break out groups were very useful, thank you."

NDIS Internal Auditor Training

Jen & Sharon obviously have first hand experience of what is login on in the NDIS domain. Their training courses contact for the documented rules and expectations."

''Extremely knowledgeable presenters with experience from the sector, which is unusual in todays climate where consultants are entering the sector with no/minimal experience in disability. Highly recommend! EFA would be a great resource to support providers also.''

You are absolute experts - interesting, funny, fantastic presenters, patient, respectful of people with disability, so very experienced and so good at what you do. Congratulations on a job very well done.

NDIS AQA Training

After a gruelling couple of months preparation and 3 days of intensive scrutiny by NDIS Auditors, our organisation has been recommended for NDIS Certification with NO areas of non-conformance identified. It’s fair to say it was a robust process with the NDIS Auditors really putting us through our paces. As you can imagine the entire team is delighted with the result. So, it is fitting to acknowledge Engels Floyd & Associates role in supporting us to achieve this outcome. On behalf of the EBL community we say THANK YOU to the Engels team. We could not have done it without you!

EBL

I approached Floyd and Engels with an urgent issue and a tight deadline. They responded quickly and delivered on time and to an excellent standard. They understand the NDIS regulatory environment and can be trusted to give good timely advice.

The assistance I received from Engels and Floyd will enable me to remain an NDIS registered provider. I didn’t have the capacity to start my documentation from scratch. They made it easy, are extremely helpful and have provided me with tools that will improve the quality of my business. All this at a very manageable price.

We engaged with Engels Floyd & Associates prior to our first NDIS Quality & Safeguarding Audit. We had already completed a significant amount of work internally on our policies and procedures, however as this was our first NDIS audit we were keen to have an external viewpoint on where we may have needed to have greater focus. After reviewing our documentation EFA were able to provide us with great feedback on what we were doing well and some suggested changes, this contributed to a really successful audit outcome for our organisation.

We are a small husband and wife team that was overwhelmed with the NDIS Commission's Quality and Safety Audit. Engels Floyd & Associates came to our rescue. They provide all the correct documentation edited to represent our business. They provided everything in a clear precise easy to understand way. The cost was excellent too. They have also helped us with understanding what is required during the COVID-19 pandemic. I could not recommend them more.

For many years now, EBL Disability Services has been working to develop an integrated quality management framework which incorporates easy read policies, protocols and forms for our employees. With Engels Floyd & Associates help we have taken this work to the next level in recent times. In a nutshell, we now have several management systems integrated into one unified system. The difference this approach has made for participants and employees is immeasurable. Benefits include higher service quality and stronger protection and promotion of health and safety across all areas. Thank you, Engels Floyd & Associates, for helping us to improve our quality framework.

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