The EFQC Enquirer: 2 July 2026

ShiftCare Partnership Announcememt

We’re proud to officially partner with ShiftCare, bringing together their leading care management platform and EFQC’s expertise in quality, governance and NDIS compliance. Together, we’re helping providers strengthen their systems, navigate compliance and build more resilient organisations.

Important Sector & Regulatory Update

Implementing the New SIL Practice Standards: Practical Resources for Providers

The new Supported Independent Living (SIL) Practice Standards are now in effect, and the NDIS Quality and Safeguards Commission has released a suite of practical resources to help providers implement the new requirements. From the Evidence Guide for Providers and Workers to the SIL Practice Standards Glossary, these resources explain what good practice looks like and how providers can demonstrate compliance during audit.

This article explores the new resources and provides practical implementation tips to help SIL providers strengthen governance, workforce capability and audit readiness. Implementing the New SIL Practice Standards: Practical Resources for Providers

The new Supported Independent Living (SIL) Practice Standards are now in effect, and the NDIS Quality and Safeguards Commission has released a suite of practical resources to help providers implement the new requirements. From the Evidence Guide for Providers and Workers to the SIL Practice Standards Glossary, these resources explain what good practice looks like and how providers can demonstrate compliance during audit.

This article explores the new resources and provides practical implementation tips to help SIL providers strengthen governance, workforce capability and audit readiness.

Are Your Policies and Procedures Ready for the New SIL Requirements?

With the new SIL Practice Standards now in effect, it’s important to ensure your policies and procedures not only reflect the new requirements on paper but also support consistent implementation across your organisation.

Whether you already have an established quality management system or are developing one, EFQC can help. Our consultants can review your existing policies and procedures, identify any gaps against the new SIL requirements, and provide practical recommendations to strengthen your documentation and support audit readiness.

We also offer a comprehensive suite of Module 5A Supported Independent Living (SIL) Policies and Procedures, specifically developed to align with the new SIL Practice Standards. These can be purchased as a complete package or tailored to complement your organisation’s existing documentation.

If you’re not sure where your organisation stands, we’d be happy to discuss the options and help you determine the approach that’s right for your service. Contact us for a free consultation.

NDIA Releases 2026-27 Annual Pricing Review

The NDIA has released the 2026–27 Annual Pricing Review and updated NDIS Pricing Arrangements and Price Limits, effective from 1 July 2026. These changes may impact how NDIS providers price services, manage claims and maintain financial sustainability. 

This article outlines the key updates and the actions providers should take to remain compliant and financially prepared.

Practical Implementation Tips for SIL Providers

With the new Practice Standards now in effect, now is the time to move from planning to implementation.

We recommend providers:

1. Review your policies and procedures against the new SIL Practice Standards.
2. Use the Evidence Guide to identify the audit evidence you’ll need.
3. Invest in workforce training to ensure staff understand the new Practice Standards and can apply them in everyday practice.
4. Check participant records demonstrate supported decision-making and participant choice.
5. Review service and tenancy agreements for clear separation of housing and supports.
6. Use the Reflective Questions to support participant feedback and continuous improvement.
7. Update your internal audit program to include the new Quality Indicators.
8. Develop an implementation plan with clear actions and responsibilities.

Taking these steps now will help ensure the new Practice Standards become part of everyday practice—not simply another set of documents sitting on the shelf.

Introducing our SIL Internal Audit Checklist

One of the questions we’ve been asked most since the release of the new SIL Practice Standards is:

“Where do we start?”

To help providers prepare for the new requirements, Engels Floyd Quality Consulting has developed a comprehensive Supported Independent Living (SIL) Internal Audit Review Checklist.

Designed as a practical self-assessment tool, the checklist helps providers review their services against the revised SIL Practice Standards before an external audit. It supports organisations to identify strengths, uncover potential gaps and develop a targeted improvement plan.