How we can help
Documentation Review
Already have policies in place? Great – We’ll review your documents to ensure they meet current standards and are audit-ready, giving you peace of mind before your next audit or review.
Our team can help assess your quality systems, identify any gaps, and provide recommendations for improvement to ensure you meet all regulatory requirements.
Internal Audits
Internal audits are a mandatory part of compliance. Whether you need to conduct audits or train your team to do them, we’re here to help. We’ll guide you through the process, so you can feel confident taking charge in the future.
- Conducted by our experienced EFQC team
- Planned in collaboration with you to focus on key areas
- Available remotely or in person
- Includes a detailed audit report with findings and recommendations
We understand that the regulatory processes can feel overwhelming. Our coaching is tailored to your specific needs, guiding you through key stages. Available in flexible three-hour blocks, we’ll work with you to ensure you get the most value from every session.
Our team offers both public and private training sessions on a variety of topics, customised to your needs. We’ll ensure you and your team are equipped with the skills and knowledge to excel.
Promoting quality and compliance for human services across Australia
We’re proud to bring our expertise to a wide range of human services across Australia. From disability and mental health to children’s services, we provide tailored guidance to help human services organisations meet compliance, navigate registration, and streamline service delivery. We’re here to help you uphold the highest standards of care for your clients.
Why choose Engels Floyd
Decades of experience
Our team brings decades of experience in disability support, quality management, and auditing, with many having held senior roles in government or helped create the first disability services certification system.
Training Provider for NDIS
Audit Personnel
Engels Floyd Quality Consulting has been entrusted by the government to deliver training to all NDIS audit personnel. This experience provides us with grassroots insights into the auditing process.
Subject Matter Expertise
Specialising in NDIS registration, training, quality management, compliance, auditing, and standards, our team holds a deep understanding of the NDIS framework and associated requirements.
Government Collaboration
We are honoured to be recognised by the Government as a trusted consultant for large national NDIS projects.
Lived Experience
Many of the Engels Floyd team have lived experiences of disability and personal experience as NDIS participants. This provides a critical lens into all of the work we do with providers with a valuable consumer perspective.
Client Empowement
At Engels Floyd Quality Consulting, our do-it-with-you approach sets us apart from other consultants. Rather than assuming full control and doing it all, we believe in empowering our clients to fully understand and implement their own processes and systems. We provide a bespoke and individualised approach to support your long term success and sustainability.
Carpentaria engaged Engels Floyd to complete a preparatory audit. Patty and the team have extensive knowledge of the NDIS audit environment and were extremely easy to work with. The report and recommendations provided after the on-site visit were comprehensive and easy to follow and implement.
We are so grateful to the team for their insights and knowledge to ensure that we are well prepared for our Quality and Safeguarding Audit.
Carpentaria
One of the most notable aspects of working with Engels Floyd has been their commitment to ongoing support and improvement. Their team consistently monitors our compliance status, ensuring that we stay ahead of regulatory changes and maintain best practices. This proactive approach has not only helped us avoid potential pitfalls but has also fostered a culture of continuous improvement within our organisation.“
Hosanna Community Care
Outsourcing internal audits with Engels Floyd has guaranteed we have a specialised and current knowledge base that ensures an efficient audit and an unbiased report. Their services have helped us increase efficiency and ensure compliance with the Standards for registration, allowing us to provide the best quality service to all our participants.”
STEPS Group Australia
Managing Director
We engaged Engels Floyd for a preparatory audit because, based on previous engagements, their expertise and knowledge were exactly what we needed to prepare for our external recertification audit. The experience was exceptional. Engels Floyd provided us with detailed, actionable feedback, and their support gave us the confidence to approach the external audit fully prepared. We highly recommend their services—they’ve been invaluable to our audit success.”
Hills Community Options (HCO)
Sue Horsenell, CEO
