National Disability Insurance Scheme News

The EFA Enquirer: 20 December 2023


In this edition

  • Christmas Greeting
  • NDIS Review
  • NDIS Code of Conduct Change
  • Key Points Arising from the Commission’s Latest NDIS Quarterly Report

Christmas Greeting

As the year draws to an end, we want to take a moment to express our deepest gratitude to all our clients. We extend our heartfelt thanks for your unwavering trust and support throughout the year.  We value the ongoing partnerships we have with our clients and your continued confidence in our services has been the cornerstone of our success.

We wish you and your families a very Merry Christmas and we look forward to continuing our journey together in the upcoming year.

NDIS Review

 The NDIS review much anticipated final report is now released.

The report makes 26 recommendations with 139 actions to improve the system that supports people with disability.

A key theme of the review is to ensure the NDIS is seen as one part of the whole system of foundational and mainstream supports for people with disability and not the major source of support.

A key recommendation that NDIS providers should be aware of is the changes to the NDIS registration and regulation process.  A graduated and risk proportionate based approach will take place where all providers including currently unregistered providers will be subject to some type of registration or enrolment.  This will range from:

  • advanced registration for high risk supports
  • general registration for medium risk supports
  • basic registration for low risk supports
  • enrolment for the lowest risk supports.

All NDIS providers will be subject to the Code of Conduct, Worker Screening and complaints process, with compliance obligations increasing with each level of registration.

If you would like to speak to us about how you can prepare for these changes,  please contact us on 1300 790 194 or for a complimentary consultation.

NDIS Code of Conduct Change

 On 18 December 2023, the National Disability Insurance Scheme (Code of Conduct) Rules 2018 were amended to specify that NDIS providers, their workers and members of their key personnel must not charge a price for the supply of the same or substantially the same goods for NDIS participants which is higher than the price for those who are not NDIS participants without genuine, reasonable and objectively sufficient justification.

The changes also specify that members of the key personnel of NDIS providers must comply with the NDIS Code of Conduct and held to the same standard as NDIS providers and workers.

The NDIS Commission has provided some resources for NDIS Providers and participants to guide you in the area of price differentiation and the recent updates to the Code of Conduct here.

Key Points Arising from the Commission’s Latest NDIS Quarterly Report

The NDIS Commission has released its latest quarterly performance report for July to September 2023.

Key points of interest include:

  • A 25% increase in complaints over the previous quarter, with the highest category of complaints (33%) on provider practice.
  • 6% of complaints centered on alleged abuse and neglect.
  • A 27% increase in complaints closed by the NDIS Commission within 90 business days of receipt.
  • More than 71% of complaints were reported by a person with disability or their support person.
  • A 27% increase in individuals excluded from working with people with disability in a risk assessed role.
  • 1% of the total NDIS participant population were associated with regulated restrictive practice notifications, equating to 13,494 NDIS participants.

We are running an Abuse and Violence: ‘It Starts with You’ workshop that will provide you with the essential information about violence, abuse, neglect, exploitation and discrimination of people with disability, and importantly how to prevent these from happening, a key priority of the NDIS Commission.  Registration details are here.

If you are in need of support in the areas of complaints and incident management or compliance please contact us on 1300 790 194 or for a complimentary consultation.

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