National Disability Insurance Scheme News

The EFA Enquirer: 27 July 2021

Helping providers to help participants

In this edition:

  • Sharon Floyd – A Woman of Fortitude, Insight and Compassion
  • FYI: Superannuation Increase – Time to update your policies and procedures
  • EFA Internal Audit Training in August – Round 3
  • NDIS: Accessing NDIS Commission Applications Portal

Sharon Floyd – A Woman of Fortitude, Insight and Compassion

Co-Director of Engels Floyd and Associates, Sharon Floyd knows the disability and human services sector inside out. Sharon herself freely admits she is a dinosaur in that arena as she has over 30 years experience with specialist expertise in quality improvement and disability services.
That said, Sharon is innovative, creative, an avid researcher and a connector between people. Sharon is always keen to assist in supporting others, lightening their load, and in resourcing others in ways that will potentially improve their situation and make their lives a bit easier. It’s difficult, and actually very undesirable, to try to put Sharon in a box because she has such a unique and warm personality that encourages one to feel relaxed in her company. One feels listened to, that their feelings are heard, and not judged.
Sharon had a stellar career as a senior Manager in Commonwealth government and was awarded an Australia Day award for excellence in audit processes. She was a key player in developing the first ever certification system for disability services which has since been adopted nationally. 
Sharon has a well deserved reputation for skills in training, facilitation, evaluation, strategic planning, policy and procedure development and internal auditing. She has supported people with disability achieve their leadership goals in the national Leaders for Tomorrow program. Importantly for providers, she knows the NDIS registration requirements back to front and is able to demystify this information and support providers to be providers of choice.
Sharon and I caught up for a chat about her work with EFA and life in general. 
What I learned was the depth of understanding that Sharon holds for what’s really important in life. 
What do you love about your work?
Sharon: I love being part of a team of high performers. We each have our complementary skills. And we work together and work cohesively using our complementary skill sets. I like working at a fast pace. None of our work is cookie cutter. It’s always new and challenging and I thrive on that.  
(With everyone on the team working autonomously in different locations and different states it would be easy to lose efficiency in disconnection and for the flow in tasks to be lost and not be the best standard. Luckily that doesn’t happen with EFA due to the dedication, commitment to clients, and to the team, and conscientiousness to do the best individually.) 
What are the highlights of your life to date?
Sharon: My three major highlights are my three daughters. They are all strong, independent and compassionate. And they are really good people. I’m really proud of the young women they are. I love living life with my daughters. 
We travelled to Norway together for one of my daughter’s 21st birthdays. We skied together and this too was a first. Norway skiing for the first time and doing it together united. Bliss!
(Sounds divine to me!!!)
What three words would you use to describe yourself?
Sharon: Optimistic. I’ve found I needed to be! It’s a Sagittarian quality and my glass is always half full. 
Loyal. To family, to friends, to the community, and to EFA.
Determined. Once I start a project and have a plan I’d feel as though I let myself down if I didn’t do it properly and to the best of my ability. Over the past year I made a determined effort to change several lifestyle habits and it was a big success. I now choose for the rest of my life to be as healthy as it can possibly be. And I know I can do that through determination. 
(There are so many valuable take aways here for many of us.) 
What is the best piece of advice you have received?
Sharon: This may not be advice as much as an intuitive lifelong knowing. “Try to be kind!”
You never know if a small act of kindness is exactly what someone needs to get them through in a particular moment. You never know what another person is going through. We all have our battles.
(To me this epitomises Harold S. Kushner’s renowned statement: Do things for people not because of who they are or what they do in return, but because of who you are.” Kindness says so much about the person who gives it unconditionally.)
What is the most courageous thing you have done?
Sharon: Ten years ago I decided to leave my secure public sector job, a senior position. 
Jumping into self employment was scary and a big risk. I realise now that not everyone can be successful at achieving this. 
However,  I now know it was the best thing I could have done for Me.  Self employment has given me the opportunity to work in a much more hands on role with people who have disability and providers. It also meant that I could reconnect with the awesome Jen Engels (who I met whilst working in government) and we joined forces in that first year after I left. And EFA does courageous things every week! 
(As most people have a great fear of change and jumping from a secure, well remunerated and high status position into the unknown is one of the most courageous acts in our contemporary world I feel.)
What accomplishment are you most proud of?
Sharon: Jen and I have developed an Australian nationally successful business and it’s our own business. Purely ours! I am proud of that and the fact that we are the ONLY provider to have trained all of the 600 + NDIS Quality Auditors and JAS-ANZ (Australian and New Zealand accreditation body) personnel. 
(Good to know you are dealing with the Experts in NDIS Quality requirements isn’t it! It takes away a lot of potential stress in determining you have the right people up front.)
What could you not live without?
Sharon: Chocolate! Haighs chocolate actually – It’s the best!
And hope! When things get hard I always have hope things will improve. Hope is essential for all of us (and chocolate).
(Of course!!!) 
If you could sit over dinner with anyone who would it be and why?
Sharon: My Mum. She turns 89 tomorrow and life is so precious. I’m so much more conscious of ageing and time passing now. I choose to make the most of every opportunity and if I have a seat at my table I would invite Mum. Each day with her is a blessing. 
(The mark of a compassionate person is how they treat those closest to them.)
What song do you HAVE to sing along with when you hear it?
Sharon: Anything Abba. My 15 yr old daughter loves Abba nearly as much as I do. My first concert was with Abba. Seeing that band through the eyes of my daughter is great; playing their music and singing in the car together and watching their movies. 
(Oh Mama Mia really!!!!!!  LOL)

The EFA Enquirer: 27 July 2021 1


FYI: Superannuation Increase

Time to update your policies and procedures

As you will be aware there have been recent changes to the superannuation contribution rates. The percentage rate for superannuation has increased to 10% (effective as of 1 July 2021). 

If you are an EFA client and you have purchased a set of Policies and Procedures from us, we want to highlight that you will need to update the superannuation details in your Human Resource Management policies and procedures to reflect that change. Equally importantly, remember to review any other areas where that information is documented that may also require updating records to reflect this increase, e.g. Compliance registers.

If you have any questions about these changes please contact us at

EFA Internal Audit Training in August – Round 3

Our last two EFA Internal Audit Training days sold out quickly so EFA is offering another one day training on 6 August 2021 (9 am to 4.30 pm EST).

Here’s what one of the attendees had to say about our NDIS Provider Internal Audit Training conducted in June 2021:

‘brilliant and knowledgeable presenters, great pace, considerate of all participants knowledge levels”

In our comprehensive, but never dull, training day you will receive a Mini Tool Kit that can be utilised ongoing in your own work. It applies across all providers and is easily incorporated into your own practices.
Our training will include the following:
•          Auditor Competence
•          Developing / managing audit program
•          Audit planning
•          Conducting the audit
•          Reporting and corrective actions
This training is power packed with essential knowledge unpacked and in an engaging, interactive manner that is easily applied in your own setting. Book here

NDIS: Accessing NDIS Commission Applications Portal 

Navigating the NDIS website and applications portal can be tricky and time consuming and who has an excess of time these days. 
Here’s a very helpful NDIS Quick Reference Guide.

If you are a new registered provider or seeking to become one, you will firstly need to gain PRODA access to be able to use the Applications Portal. This quick reference guide is a handy resource for those accessing PRODA for the first time as well as for those who already have PRODA access.

For an idea if this guide will be of assistance to you, it includes:

•   Logging in to the Applications Portal through PRODA for the first time
•   Logging on to the Applications Portal through PRODA using my existing PRODA account
•   About PRODA
•   Help with accessing the Applications Portal
•   Logging in to the Applications Portal through PRODA for the first time.

While all care has been taken in the preparation of this material, no responsibility is accepted by Engels Floyd & Associates for any errors, omissions or inaccuracies. The material provided in this resource has been prepared to provide general information only. It is not intended to be relied upon or be a substitute for legal or other appropriate professional advice. Engels Floyd & Associates accept no responsibility for any known or unknown consequences that may result from reliance on any information provided in this newsletter, or any external websites referred to.