National Disability Insurance Scheme News

The EFQC Enquirer: 19 March 2024

 

In this edition

  • NDIS Link “For the Better” Conference in Adelaide
  • Key Points Arising from the Commission’s Latest NDIS Quarterly Report

NDIS Link “For the Better” Conference in Adelaide on 8th March 2024

The EFQC Enquirer: 19 March 2024 1 The EFQC Enquirer: 19 March 2024 3 The EFQC Enquirer: 19 March 2024 5 The EFQC Enquirer: 19 March 2024 7

Engles Floyd Quality Consulting was excited to participate in the NDIS Link “For the Better” Conference in Adelaide on Friday, March 8th, 2024. Our team delivered insightful presentations covering various topics, highlighting the depth of knowledge and expertise within our organisation.

Sharon Floyd, our Director at Engels Floyd Quality Consulting, provided a thought-provoking analysis of the upcoming NDIS reforms and their implications, particularly around the proposed registration changes.

Our exceptional Technical Manager, Patty Wassenaar, shared practical insights on how providers can effectively balance quality and regulatory compliance in their day-to-day NDIS operations.

Amy Ambagtsheer, our associate and Behavior Support Practitioner, offered an impassioned overview of implementing behavior support requirements for NDIS providers.

The day was marked by enthusiastic engagement and networking among NDIS providers eager to comprehend the evolving NDIS landscape and proactively manage forthcoming changes.

For those who haven’t already, we strongly encourage all NDIS providers to begin planning for the potential impact of recommendations from the Disability Royal Commission and NDIS Review on their organisations.

If your organisation is interested in proactively managing the impact of these reforms, please don’t hesitate to contact us at 1300 790 194 or info@engelsfloyd.com for a complimentary consultation.


Key Points Arising from the Commission’s Latest NDIS Quarterly Report

The NDIS Commission has released its latest quarterly performance report for September to December 2023.

There was some positive improvements with the participant social and community engagement rate for those aged 15+ years increasing from 35% at baseline to 41%. Participation in work has also more than doubled from 10% to 22% for participants aged 15 to 24 years in that period.

In regard to NDIS providers the number of active providers at the end of December 2023 was 20,691, having grown by 2% in the quarter. The number of plan managers in the Scheme also continues to grow as more participants choose to utilise them, in the last two years with payments managed by a plan manager increasing from 44% to 56%.  Of those payments 55% was paid to registered providers and 44% were paid to unregistered providers and 1% were paid to providers with unknown registration.

The participant complaint rate increased to 6.0% in the December 2023 quarter of which 3.7% of the complaints were received from providers over the quarter.  There was also

an increase of 1.5% in the number of Participant Critical Incidents with the largest contributor being abuse or neglect of a person with disability, followed by reports of self harm.

This highights the importance of NDIS providers having a robust complaints and incident management.

Our Incident Response and Investigation for NDIS Providers Workshop mentioned above will give you the knowledge to deal with incidents effectively.Register Here

If you are in need of support in the areas of complaints and incident management or compliance generally, please contact us on 1300 790 194 or info@engelsfloyd.com for a complimentary consultation.


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